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Shipping and Returns

Shipping & Returns

Returns Policy

You may return any item should it not meet your needs. You may return the new, unused items within 10 days of delivery for store credit or exchanges. Your store credit will be issued to your account upon reciept of the returned goods. 

Customers who choose a refund to their credit card, a 15% restocking fee will apply.

Customers are responsible for all shipping and return shipping costs.


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refunded store credit once we've received and processed the returned item.

Returns should be shipped to: Sweet Chili Dance, 123 Farm Street, Dover, MA 02030

Special Order items are non-returnable and no-refundable.

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options (links provided) you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Sweet Chili Dance reserves the rights to refuse any fraudulent orders.